Shipping, exchanges & returns
Shipping
We use a Royal Mail tracked service for all our parcels.
Standard delivery within the UK is on us, and usually takes 2-3 working days (Mon-Sat).
If you’ve got a thing this weekend and nothing to wear, you can pay £4 for Next Day delivery.
International delivery is £25 - we ship to the Americas, Asia and Australasia. We no longer ship to Europe but hope to offer this again soon. International shipping usually takes 5-7 working days, possibly longer depending on customs processing times in your country.
We know you want your outfit yesterday, so we usually aim to get your order shipped the same working day.
You’ll receive a shipping confirmation email with a tracking number once your parcel leaves us, which you can use instead of pestering the postman.
Standard delivery in the UK usually takes 2-3 days (excluding Sundays and Bank Holidays), but you can upgrade to Next Day for £4.
If you're overseas, delivery usually takes 5-7 working days, though customs can occasionally slow things down a little.
Standard UK shipping is on us (mostly because we hate extra fees, too), but if it’s a fashion emergency, you can upgrade to next day delivery for £4.
International delivery is a flat fee of £25, to the Americas, Asia, and Australasia.
Every parcel is sent fully tracked, because we all have better things to worry about, like whether we ought to put our bras in laundry bags before sticking them in the washing machine.
If you're an overseas customer, your country's import taxes will be calculated automatically. You'll see them at checkout, as a clear line item in your local currency. This means your parcel can get to you without any surprise custom charges at the border.
Please be aware of duties as these are not eligible for refund in the case of a return.
We’ll send you a tracking number once we post your parcel. You can enter it and continually refresh the page for updates here.
If you have any problems with tracking, or you’ve been camped out on your doorstep for 3 days and there’s still no sign, email hello@theshortlistshop.co.uk. We’ll get it fixed for you.
Exchanges and returns
Absolutely. Just include a note on your return request letting us know which piece (including size and colour) you'd like instead, and we can arrange this for you.
We're sorry it didn't work out. To start your return, head to our returns portal here and follow the steps - it's quick and straightforward.
Pack your item securely, send it back with a tracked service, and hold on to your proof of postage. We'll email you once we've processed it.
Of course. Just let us know in the order notes when you submit your return and we'll arrange it. Store credit never expires and can be used on any future order - it will appear as checkout as a payment option.
Events get cancelled, minds can be changed, and green isn’t everyone’s colour, so we understand if you need to return something.
To return an item, you must notify us within 14 days of your item being delivered.
If you’d like a refund, your pieces must be:
- Returned within 14 days of your notifying us
- In pristine condition – that means unworn, unwashed, and as you received it (no marks, stains, or smells – not even your special occasion Tom Ford)
- Complete with all tags attached and untampered with
Final sale items will be refunded as store credit, which has no expiry date and can be used at any time.
Once we've received and processed your return, we'll send you a confirmation email.
The refund will go back to the card you used. Bank processing times vary, so expect the money in your account within 10 days of our email – usually sooner.
If it hasn't arrived after 10 days, we'd recommend checking with your card provider or bank first, as delays are usually on their end. If you're still stuck, drop us a message and we'll look into it for you.
We offer free shipping on UK orders, so return postage isn't covered. We hope that feels like a fair trade-off.
If you’re returning something, it’s best to choose a tracked service to make sure it arrives safely (anything for an easy life, we think).
We'd always recommend sending returns via a tracked service. This gives you proof of postage, so if anything does go wrong in transit, you'll be able to make a claim directly with the postal service.
Please note that we're unable to issue refunds for returns that are lost in the post, or that arrive damaged or showing signs of wear.